Bryony

Dispatcher
About Canadoor
Canadoor Garage Doors is one of Ontario’s most trusted and fastest-growing garage door companies, built on professionalism, craftsmanship, and a commitment to doing things the right way. For over 14 years, we’ve expanded by delivering quality work, strong customer relationships, and industry-leading responsiveness.
Our long-term vision, outlined in the Painted Picture 2035, is a company defined by trust, consistency, and teamwork, where every branch, every technician, and every office staff member reflects the same high standard of excellence.
If you thrive in fast-moving environments, love keeping things organized, and enjoy helping a team succeed, you’ll be a great fit here.

About the Role
The Dispatcher is the operational heartbeat of our service department. You keep technicians moving, customers informed, and the schedule running efficiently. Your work directly supports our daily revenue, weekly revenue, customer experience, and technician utilization, all key drivers in Canadoor’s growth and reputation.
This is a role for someone who is organized, calm, accurate, and motivated by structure and results.

Key Responsibilities
Daily Scheduling & Dispatch
• Build technician schedules days in advance with smart routing, skill matching, and revenue alignment.
• Dispatch technicians across Ontario and to national accounts as needed.
• Adjust schedules proactively when emergencies or changes occur.

Customer Experience & Communication
• Book service calls, new installations, and commercial follow-ups.
• Confirm appointments, provide updates, and communicate clearly with customers.
• Ensure every customer receives fast, reliable, professional service, the Canadoor way.

Technician Support & Operational Flow
• Provide technicians with strong on-site job options to increase billable efficiency.
• Collaborate with the PMI Coordinator to schedule preventative maintenance.
• Follow contractor portal requirements with accuracy.
• Record detailed job notes, status updates, and service information in scheduling systems.
• Coordinate subcontractors across Canada when needed.

What Success Looks Like
Within 12 months, you are:
• Fully independent in scheduling, dispatching, and customer communication
• Building strong schedules multiple days ahead
• Supporting techs with high-quality on-site options
• Confident with all customer portals and systems
• Reliable, accurate, and steady under pressure
• A key contributor to Canadoor’s reputation for professionalism and responsiveness
• Helping the service department consistently hit daily and weekly revenue goals
This role directly supports our long-term vision of being recognized Canada-wide for excellence, consistency, and trust.

Who You Are (Ideal Candidate Profile)
You’re our “Organized Anchor.”
You’re calm, structured, reliable, and excellent at keeping many moving parts on track. You communicate clearly, you plan ahead, and you enjoy bringing order to busy environments.
You thrive in this role if you are:
• Highly organized with strong attention to detail
• Calm under pressure and able to multitask
• Technically confident and quick to learn new systems
• Assertive but collaborative
• Goal-oriented with a revenue mindset
• Strong with communication — both written and verbal
• Familiar with Ontario geography or quick to adapt
• A teammate who values consistency, professionalism, and quality
These traits reflect our company’s core values: craftsmanship, customer focus, reliability, professionalism, teamwork, and ownership.

Who Will Not Succeed in This Role
Based on past patterns, this role is not a fit for someone who:
• Struggles with attendance or punctuality
• Gets overwhelmed in fast-paced settings
• Avoids accountability or feedback
• Has low attention to detail
• Dislikes technology or multi-screen workflows
• Cannot plan ahead or build future schedules
• Operates reactively instead of proactively

What You Already Know (Requirements)
• 1–3+ years in dispatching, scheduling, CSR, logistics, or home services
• Strong verbal and written communication skills
• Strong technical/computer skills
• Ability to multitask, stay organized, and manage competing priorities
• Geographic awareness of Ontario
• Bilingual French/English is an asset

Compensation & Benefits
• Average Hourly wage: $33 /hr including a daily KPI bonus
• Daily KPI Bonus: Up to $70/day
• Schedule: Monday–Friday 07:30am – 4:30pm
• Benefits: Health, Dental, Life Insurance after probation
• Pension Plan: Contributions based on years of service
• Stable full-time hours
• Strong team culture and professional growth opportunities

Why Work at Canadoor
Canadoor is a place where people take pride in their work. We show up professionally, work collaboratively, and support one another. Our culture is grounded in:
• Integrity and professionalism
• High standards and craftsmanship
• Fast, reliable service
• Team collaboration and trust
• Ownership and accountability
• Consistent growth and development opportunities
We’re not just building garage doors, we’re building a standard for excellence in the trades.

Vacancy Status
This posting is for an existing vacancy within the Canadoor Garage Doors team.

Artificial Intelligence Disclosure
Canadoor Garage Doors may use technology, including artificial intelligence (AI) tools, to assist with the screening and evaluation of employment applications. AI is used to support our recruitment process; however, all hiring decisions are made by members of our leadership team.

Equal Opportunity Statement
Canadoor Garage Doors is committed to creating an inclusive, respectful, and welcoming workplace.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. Candidates are evaluated based on their qualifications, experience, skills, and alignment with Canadoor’s Core Values and the requirements of the position.

How to Apply
If you’re organized, reliable, and excited to help a team perform at its best, we’d love to hear from you.
Apply today and help shape the next chapter of Canadoor. https://app.whohire.com/job/canadoorgaragedoors/21350/

Customer Experience & Booking Specialist (Full-Time)
Where Great Customer Experiences Begin.
Do people tell you that you’re naturally positive?
Can they hear your smile over the phone?
Do you genuinely enjoy talking with people and helping them solve problems?
Are you energized by achieving goals, working with an amazing team, and making a real difference in someone’s day?
If you’re reading this thinking…
“That’s me.”
…then we’d love to meet you.

About Canadoor
At Canadoor Garage Doors, we’re raising the standard for customer service in the trades.
Since 2009, we’ve grown into one of Ontario’s leading residential and commercial garage door companies by doing things differently. We believe professionalism matters. Relationships matter. Quality matters.
Most importantly…
People matter.
We work hard, support one another, celebrate our wins, and believe that great people deserve the opportunity to build great careers.
Our people are the reason customers continue to choose Canadoor year after year, and we’re committed to creating a workplace where great people can build meaningful careers.
Our customers trust us during stressful situations—a broken garage door, an emergency repair, or a business that can’t open for the day.
Every phone call is an opportunity to reduce stress, build confidence, and show customers why they chose the right company.
That’s where you come in.
This Isn’t Just Customer Service
You’re not simply answering phones.
You’re creating confidence.
You’re building trust.
You’re helping customers solve problems.
You’re protecting our reputation.
You’re helping our technicians arrive prepared.
You’re turning first-time callers into lifelong customers.
Every conversation you have directly impacts our customers, our team, and the future of our company.

Position Summary
As a Customer Experience & Booking Specialist, you’ll be the first point of contact for our customers and the voice that represents the Canadoor brand.
Your role is to deliver an exceptional customer experience while confidently guiding customers through the booking process. You’ll listen, educate, reassure, and help customers take the next step by booking appointments while ensuring every interaction reflects Canadoor’s commitment to professionalism, reliability, and excellence.
This role combines customer service, sales, relationship building, organization, and problem solving.
If you enjoy helping people and achieving results, you’ll thrive here.

What You’ll Love About This Role
Every day is different.
You’ll spend your days helping customers, solving problems, booking appointments, and making someone’s day just a little bit easier.
You’ll work with an incredible team that supports one another, celebrates success, and believes that work should be both rewarding and enjoyable.
If you enjoy talking with people more than staring at spreadsheets all day…
You’ll probably love it here.

What You’ll Be Doing
As a Customer Experience & Booking Specialist, you will:
• Be the friendly first voice customers hear when they contact Canadoor.
• Answer incoming calls with professionalism, enthusiasm, and urgency.
• Deliver an exceptional first impression of our company.
• Listen carefully to understand each customer’s needs before responding.
• Build trust and confidence with every customer interaction.
• Convert incoming inquiries into booked appointments.
• Accurately enter customer information into ServiceTitan.
• Schedule appointments while understanding technician availability and capacity.
• Respond promptly to online customer inquiries.
• Navigate multiple software platforms confidently.
• Follow established booking processes while allowing conversations to feel natural and personal.
• Review your work for accuracy and completeness.
• Maintain an organized and professional workspace.
• Contribute to a positive, supportive, and high-performing team culture.
• Support teammates whenever needed to ensure an exceptional customer experience.

Who Will Be Successful in This Role?
The people who thrive at Canadoor don’t just answer phones—they create confidence, build trust, and help customers through what is often an unexpected and stressful situation.
You’ll be successful in this role if you’re someone who genuinely enjoys connecting with people, takes pride in delivering exceptional service, and is motivated by achieving measurable results. You understand that every phone call is an opportunity to help someone while contributing to the success of the entire company.
Our most successful Customer Experience & Booking Specialists are:
• Positive, energetic, and naturally enthusiastic.
• Excellent listeners who seek to understand before responding.
• Confident communicators who can build trust quickly over the phone.
• Driven by goals and excited to achieve and exceed KPIs.
• Organized, detail-oriented, and comfortable managing multiple tasks and systems at once.
• Able to work with a sense of urgency while remaining calm under pressure.
• Reliable, dependable, and accountable.
• Coachable and always looking for ways to improve.
• Comfortable using technology and learning new software platforms.
• True team players who contribute to a positive workplace culture.
• Passionate about creating an exceptional customer experience from the very first interaction.
Most importantly, you believe customer service and sales work together. You don’t simply answer questions—you guide customers with confidence, help them make informed decisions, and do everything you can to turn every qualified opportunity into a booked appointment.

Experience & Qualifications
We’re more interested in attitude than industry experience.
Ideal candidates will have experience in one or more of the following:
• Customer Service
• Hospitality
• Retail
• Inside Sales
• Appointment Booking
• Fast-paced office environments
• Reception

You’ll also have:
• Outstanding communication skills.
• A positive attitude.
• Excellent organizational abilities.
• Strong attention to detail.
• Confidence using computers and technology.
• The ability to multitask.
• A desire to learn and grow.
Experience with ServiceTitan is an asset, but it’s not required, we’ll teach you.
Can You Answer YES to These Questions?
• Do people naturally describe you as positive and energetic?
• Do you genuinely enjoy talking with people all day?
• Are you motivated by goals and measurable results?
• Do you stay calm and organized in a fast-paced environment?
• Are you looking for more than “just a job”?
• Would your previous manager describe you as reliable, dependable, and someone they could always count on?
If you answered YES to these questions, we’d love to hear from you.

Schedule
This is a full-time position working up to 40 hours per week.
Schedules may include a combination of daytime, evening, weekend, and occasional holiday shifts based on business needs.
Flexibility is appreciated as we work together to provide exceptional service to our customers.

Compensation
$43,000–$52,000+ annually
This role rewards performance.
Team members who follow the process, book consistently, and achieve their KPIs earn more through performance-based incentives.
We believe exceptional people deserve exceptional rewards.

Benefits & Perks
As a full-time team member at Canadoor, you’ll receive a comprehensive benefits package that supports your health, stability, and long-term growth.
We offer:
• Health & Dental Benefits (after probation), with 50% employer-paid premiums
• Life Insurance & Accidental Death & Dismemberment (AD&D) Coverage
• Company Pension Plan (RSP) with employer contributions that increase with tenure
• Paid Statutory Holidays
• Weekly Pay via direct deposit
• Company-provided apparel and uniforms
• Structured onboarding and ongoing training
• Ongoing coaching and professional development
• Clear career growth opportunities within the Customer Service team
• A supportive and collaborative team environment
• Leaders who genuinely care about your success
We’re not just building garage doors.
We’re building careers, leaders, and a company people are proud to be part of.

Vacancy Status
This posting is for an existing vacancy within the Canadoor team.

Artificial Intelligence Disclosure
Canadoor Garage Doors is committed to a fair, consistent, and efficient hiring process.
To support our recruitment efforts, we may use technology, including artificial intelligence (AI) tools, to assist with certain aspects of the hiring process, such as screening applications. All hiring decisions are ultimately made by our hiring team, and every candidate is evaluated based on their qualifications, experience, and alignment with the requirements of the role and Canadoor’s core values.

Equal Opportunity Employer
At Canadoor Garage Doors, we’re committed to building a workplace where everyone is treated with respect, professionalism, and fairness.
We welcome applicants from all backgrounds, experiences, and perspectives. Employment decisions are based on qualifications, skills, experience, and alignment with our values. We believe that diverse perspectives strengthen our team and help us better serve our customers and communities.
If you require accommodation at any stage of the recruitment or selection process, please let us know. We will work with you to meet your needs in accordance with applicable legislation.

Ready to Join Our Team?
If you’re looking for more than just another job, if you’re looking for a career where your attitude matters, your work makes a difference, and you can grow with a team that’s committed to excellence, we’d love to hear from you.
Apply today and become the first smile our customers experience when they contact Canadoor. https://app.whohire.com/job/canadoorgaragedoors/21315/

Customer Experience & Booking Specialist (Part-Time Evenings & Weekends)
Where Great Customer Experiences Begin.
Do people tell you that you’re naturally positive?
Can they hear your smile over the phone?
Do you genuinely enjoy talking with people and helping them solve problems?
Are you energized by achieving goals, working with an amazing team, and making a real difference in someone’s day?
If you’re reading this thinking…
“That’s me.”
…then we’d love to meet you.

About Canadoor
At Canadoor Garage Doors, we’re raising the standard for customer service in the trades.
Since 2009, we’ve grown into one of Ontario’s leading residential and commercial garage door companies by doing things differently. We believe professionalism matters. Relationships matter. Quality matters.
Most importantly…
People matter.
We work hard, support one another, celebrate our wins, and believe that great people deserve the opportunity to build great careers.
Our people are the reason customers continue to choose Canadoor year after year, and we’re committed to creating a workplace where great people can build meaningful careers.
Our customers trust us during stressful situations—a broken garage door, an emergency repair, or a business that can’t open for the day.
Every phone call is an opportunity to reduce stress, build confidence, and show customers why they chose the right company.
That’s where you come in.

This Isn’t Just Customer Service
You’re not simply answering phones.
You’re creating confidence.
You’re building trust.
You’re helping customers solve problems.
You’re protecting our reputation.
You’re helping our technicians arrive prepared.
You’re turning first-time callers into lifelong customers.
Every conversation you have directly impacts our customers, our team, and the future of our company.

Position Summary
As a Customer Experience & Booking Specialist, you’ll be the first point of contact for our customers and the voice that represents the Canadoor brand.
Your role is to deliver an exceptional customer experience while confidently guiding customers through the booking process. You’ll listen, educate, reassure, and help customers take the next step by booking appointments and ensuring every interaction reflects Canadoor’s commitment to professionalism, reliability, and excellence.
This role combines customer service, sales, relationship building, organization, and problem solving.
If you enjoy helping people and achieving results, you’ll thrive here.

What You’ll Love About This Role
Every day is different.
You’ll spend your evenings helping customers, solving problems, booking appointments, and making someone’s day just a little bit easier.
You’ll work with an incredible team that supports one another, celebrates success, and believes that work should be both rewarding and enjoyable.
If you enjoy talking with people more than staring at spreadsheets all day…
You’ll probably love it here.

What You’ll Be Doing
As a Customer Experience & Booking Specialist, you will:
• Be the friendly first voice customers hear when they contact Canadoor.
• Answer incoming calls with professionalism, enthusiasm, and urgency.
• Deliver an exceptional first impression of our company.
• Listen carefully to understand each customer’s needs before responding.
• Build trust and confidence with every customer interaction.
• Convert incoming inquiries into booked appointments.
• Accurately enter customer information into ServiceTitan.
• Schedule appointments while understanding technician availability and capacity.
• Respond promptly to online customer inquiries.
• Navigate multiple software platforms confidently.
• Follow established booking processes while allowing conversations to feel natural and personal.
• Review your work for accuracy and completeness.
• Maintain an organized and professional workspace.
• Contribute to a positive, supportive, and high-performing team culture.
• Support teammates whenever needed to ensure an exceptional customer experience.

Who Will Be Successful in This Role?
The people who thrive at Canadoor don’t just answer phones—they create confidence, build trust, and help customers through what is often an unexpected and stressful situation.
You’ll be successful in this role if you’re someone who genuinely enjoys connecting with people, takes pride in delivering exceptional service, and is motivated by achieving measurable results. You understand that every phone call is an opportunity to help someone while contributing to the success of the entire company.
Our most successful Customer Experience & Booking Specialists are:
• Positive, energetic, and naturally enthusiastic.
• Excellent listeners who seek to understand before responding.
• Confident communicators who can build trust quickly over the phone.
• Driven by goals and excited to achieve and exceed KPIs.
• Organized, detail-oriented, and comfortable managing multiple tasks and systems at once.
• Able to work with a sense of urgency while remaining calm under pressure.
• Reliable, dependable, and accountable.
• Coachable and always looking for ways to improve.
• Comfortable using technology and learning new software platforms.
• True team players who contribute to a positive workplace culture.
• Passionate about creating an exceptional customer experience from the very first interaction.
Most importantly, you believe customer service and sales work together. You don’t simply answer questions—you guide customers with confidence, help them make informed decisions, and do everything you can to turn every qualified opportunity into a booked appointment.

Experience & Qualifications
We’re more interested in attitude than industry experience.
Ideal candidates will have experience in one or more of the following:
• Customer Service
• Hospitality
• Retail
• Inside Sales
• Appointment Booking
• Fast-paced office environments
• Reception

You’ll also have:
• Outstanding communication skills.
• A positive attitude.
• Excellent organizational abilities.
• Strong attention to detail.
• Confidence using computers and technology.
• The ability to multitask.
• A desire to learn and grow.
Experience with ServiceTitan is an asset but not required, we’ll teach you.
Can You Answer YES to These Questions?
• Do people naturally describe you as positive and energetic?
• Do you genuinely enjoy talking with people all day?
• Are you motivated by goals and measurable results?
• Do you stay calm and organized in a fast-paced environment?
• Are you looking for more than “just a part-time job”?
• Would your previous manager describe you as reliable, dependable, and someone they could always count on?

If you answered YES to these questions, we’d love to hear from you.

Schedule
This position is perfect for someone who enjoys evening work, is looking for consistent part-time hours, or wants a role that fits around school, family commitments, or another daytime career.
Typical schedule includes:
• 2–3 weekday evenings: approximately 5:00 p.m. – 10:00 p.m.
• Saturday: approximately 5:00 p.m. – 10:00 p.m.
• Sunday: approximately 3:00 p.m. – 9:00 p.m.
Flexibility to work evenings, weekends, and occasional holidays is required.
Compensation
Starting Wage: $21.00 per hour
Plus Performance Pay
We believe exceptional people deserve exceptional rewards.

In addition to your hourly wage, you’ll have the opportunity to earn performance-based incentives tied to individual and department performance. This role rewards people who take ownership, follow proven processes, and consistently deliver exceptional customer experiences.

Why You’ll Love Working at Canadoor
When you join Canadoor, you’re joining a company that’s committed to helping its people succeed.
We offer:
• Competitive hourly pay plus performance incentives
• Comprehensive onboarding and training
• Ongoing coaching and professional development
• Opportunities for advancement as our company continues to grow
• A supportive and collaborative team environment
• Leaders who genuinely care about your success
• A workplace built on professionalism, accountability, teamwork, and continuous improvement
We’re not just building garage doors.
We’re building careers, leaders, and a company people are proud to be part of.

Vacancy Status
This posting is for an existing vacancy within the Canadoor team.

Artificial Intelligence Disclosure
Canadoor Garage Doors is committed to a fair, consistent, and efficient hiring process.
To support our recruitment efforts, we may use technology, including artificial intelligence (AI) tools, to assist with certain aspects of the hiring process, such as screening applications. All hiring decisions are ultimately made by our hiring team, and every candidate is evaluated based on their qualifications, experience, and alignment with the requirements of the role and Canadoor’s core values.

Equal Opportunity Employer
At Canadoor Garage Doors, we’re committed to building a workplace where everyone is treated with respect, professionalism, and fairness.
We welcome applicants from all backgrounds, experiences, and perspectives. Employment decisions are based on qualifications, skills, experience, and alignment with our values. We believe that diverse perspectives strengthen our team and help us better serve our customers and communities.
If you require accommodation at any stage of the recruitment or selection process, please let us know. We will work with you to meet your needs in accordance with applicable legislation.

Ready to Join Our Team?
If you’re looking for a part-time opportunity where your attitude matters, your work makes a difference, and you can be part of an incredible team that genuinely enjoys winning together, we’d love to hear from you.
Apply today and become the first smile our customers experience when they contact Canadoor. https://app.whohire.com/job/canadoorgaragedoors/21311/